Privacy Policy

1. What we collect

When you buy a ticket or create an account we collect only what we need to issue and deliver your pass:

• Your name, phone number and email address
• Guest names you enter on your passes
• Your order, ticket and payment-reference details
• Correspondence you send us (support, refund requests, contact form)

2. Payment data

We never see or store your full card number, UPI ID, CVV or bank credentials. Card and UPI details are entered on, and handled by, our payment providers (Razorpay and PhonePe). We only receive the result of the payment: whether it succeeded, its amount and a reference number.

3. Why we use it

We use your data to issue and deliver your tickets, confirm and reconcile payments, process refunds, provide support, prevent fraud and resale, meet our legal and tax obligations, and (where you have not opted out) send you event updates about the Event you bought for.

4. Who we share it with

We share the minimum necessary with the service providers that make your ticket work:

• Payment gateways (Razorpay, PhonePe) — to take payment and process refunds
• WhatsApp to deliver your pass to the number you gave us
• Our email provider — to email your pass and receipts
• Our hosting and database provider — to run the site

5. We do not sell your data

We do not sell, rent or trade your personal data. We share it only with the providers above, or where the law requires it.

6. Cookies and local storage

We use a small number of strictly necessary cookies and browser storage — a session cookie to keep you signed in, and local storage for things like your brand preference and cart. We do not use advertising or third-party tracking cookies. See our Cookie Policy for detail.

7. How long we keep it

We keep order and ticket records for as long as needed for accounting, tax and dispute purposes, and then delete or anonymise them. Support conversations are kept for a reasonable period to help with follow-ups.

8. How we protect it

The site runs over HTTPS. Sessions are held in a secure, HTTP-only cookie that page scripts cannot read. Ticket QR codes carry signed, random tokens rather than your personal details.

9. Your choices and rights

You can ask us to access, correct or delete your personal data, or to stop sending you updates. Contact us through our Contact page and we will action a verified request within the time required by applicable law.

10. Children

Tickets should be purchased by an adult. If a minor attends, their pass is held by the accompanying adult.

11. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

12. Contact and grievance officer

For any privacy question or request, contact us through our Contact page.

• Grievance Officer: our support team